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Frequently Asked Questions

Insurance

We are contracted with the following insurances:
  • Aetna
  • Blue Cross Blue Shield of GA (PPO and Open Access HMO/POS)
  • Cigna
  • Covenant Administrators
  • Evolutions
  • First Health
  • Great West
  • Group Resources
  • Healthgram
  • Humana
  • Mail Handlers
  • Medicare
  • NovaNet PPO Network
  • Tricare Prime with current referral
  • Tricare Standard
  • UMR (2nd tier)
  • United Healthcare
We are not contracted or “in-network” with HMO insurances. We can see these patients but there may be a higher out of pocket expense for the patient.
 
We do not accept the following insurances:
  • Medicaid
  • Amerigroup
  • Peachcare
  • Wellcare

Patients with above insurance must pay our discounted self-pay rate in full at the time of service.

Billing

If you have questions regarding your billing statement, please call us at 912-634-4966 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Please have the account number and patient name available.

PLEASE NOTE - If your bill is from Atlantic Dermatopathology, an outside lab used for some biopsies, please contact them directly at the phone number listed on your statement, as they are not associated with Atlantic Shore Dermatology.

Records Request

If you would like a copy of your records from our office, please complete an Authorization to Release Medical Information and return to us via mail, fax, or This email address is being protected from spambots. You need JavaScript enabled to view it.. Please allow two (2) business days to process your request.

If you would like a copy of your records from another provider's office sent to our office, please complete an Authorization to Release Medical Information and send to the other provider's office.

Can a Physician Assistant do everything a Physician can do?

A Physician Assistant (PA) is a highly trained professional specialized in dermatology. Our PAs, Rachel Hawkins Duncan, Hannah Davis, NP and Lindsey Gross Jones, are very well trained and experienced licensed/accredited PAs. They were selected by Dr. Cavalier based on their knowledge and clinical competence and abilities in taking care of patients and are very qualified to evaluate and treat dermatologic conditions, including skin cancer, rashes, and autoimmune conditions such as psoriasis and lupus. They are also well versed in various cosmetic procedures, including chemical peels, laser treatments, and injections. Dr. Cavalier has the highest level of confidence and trust in all of them.

Our specialty trained Physician Assistants both have Bachelor Degrees as well as Masters Degrees in Medical Science. They both graduated from an accredited Physician Assistant Program.

Pathology Results

Results can take up to 14 days to be processed and received. This schedule depends on the day of the week the biopsy was taken and also if a holiday falls in the week of or the week after the biopsy is taken.

We say "No news is good news." We will call if there are any abnormalities that need further treatment. Please feel free to call the office to obtain your pathology report result if you are not contacted and want your biopsy result.

Prescription Refill Request

prescription iconPlease contact your pharmacy and have them fax us a refill authorization request at 912-634-6542 or use our online prescription refill request link. Please allow 24 hours for prescription refills. We will not refill prescriptions on weekends or holidays.

Why do I need to come in for an office visit to get a prescription refill?

Typically, we need to evaluate the medication and its effectiveness for each patient. Some medications need monitoring and require lab work. Also, conditions can change, requiring new treatment plans.

Prior Authorizations

Prior Authorizations (PA) can take up to two days to receive. There are many lines of communication that have to be cleared before the PA is denied or accepted. Please know that we will work hard to ensure you receive your medication or a substitute in a timely fashion.

Botox/Dysport

Patients will start seeing results in as little as three days, but both can take up to 14 days before it takes full effect. We do not like adding extra before that point in case the full effect has not been achieved.

Hair Laser

Do I shave before my laser hair removal appointment?
What about waxing?

You should shave the area 1-2 days prior to your appointment. Laser works by destroying the hair bulb deep below the skin and side effects are minimized by having the hairs clean shaven or short. Please also avoid plucking or waxing any areas you wish to be treated for at least 4 weeks.

Does laser hair removal hurt?

The laser does deliver a pulse of energy that can sting so we recommend use of a topical numbing cream prior to your appointment to minimize discomfort. This cream can be prescribed to you prior to your appointment.

Does laser hair removal have any side effects?

Your safety is our first concern at Atlantic Shore Dermatology. Laser hair removal is a procedure that should only be performed at a reputable medical facility by a trained provider like the medical team at Atlantic Shore Dermatology. Common side effects include redness, swelling and discomfort. Protective eyewear is used to ensure safety.

What is the downtime after getting laser treatment?

It depends on the laser and what is being treated. Some side effects include redness, swelling, and peeling. All of these side effects are temporary.

What can I expect after getting Blu light treatment?

Following Blu light treatment, skin may redden. Swelling and scaling are also common side effects to the treatment. Some patients report stinging and burning of the skin.

How often can Blu light treatment be repeated? Are there any contraindications?

Blu light may be repeated after close evaluation by one of our providers. Contraindications include patients with cutaneous photosensitivity and any sensitivity to any of the components of the Levulan Kerastick. You should also notify your provider if you are using any topical prescription products on the face and scalp. Tell you provider if you are pregnant or nursing.

What products do you carry?

We carry a wide variety of fantastic products which allow us to customize a treatment regimen specific to your skin care needs. In addition to our Rx grade private label products, we carry skin care products from Obagi, Revision, Skin Ceuticals, MD Solar Sciences, La Fontaine, Latisse and more!

Patients may schedule a cosmetic consultation to discuss what products are best for them. Please also visit our online store for our extensive product offering.